Be sure to schedule training for shortly AFTER go-live.

When my clients implement a new AMS, the implementation plan always includes training for staff, so that they know how to use the new system.

But I always advise my clients to budget for additional training after go-live. Why? Because the reality is, no matter how good the initial training is (and often it is not good at all, but that’s a different post), staff will never be able to learn everything they need to know about the new system. That is because, in large part, they don’t know what they don’t know. Once the users start really using the system, in day-to-day activities, they’ll have all kinds of new questions and training needs that were never considered prior to go-live.

So when you’re budgeting for your new AMS, be sure to budget additional funds for after go-live training. You’ll be glad you did.

About Wes Trochlil

For over 30 years, Wes has worked in and with dozens of associations and membership organizations throughout the US, ranging in size from zero staff (all-volunteer) to over 700. In that time Wes has provided a range of consulting services, from general consulting on data management issues to full-scale, association-wide selection and implementation of association management systems.

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