Be flexible, especially for unusual requests

Be flexible, especially for unusual requests

One of the great benefits of off-the-shelf association management software (AMS) products is that the products are "built for the masses," meaning the functionality that most associations need (e.g., membership, events, committees, etc.) is already built into the system in some form or another.

Because the products are meant to appeal to the broadest array of customers, by definition the more unusual your request, the less likely you are to find that functionality in an off-the-shelf system.

For example, I had a client recently who has a "frequent flyer" program; as their members spend more money with the association, the members earn "bucks" they can use to spend on other association products and services. In my experience, this is not a common practice among associations, and therefore not functionality commonly found in AMS products.

The good news is that some AMS vendors had functionality close to what was required that would help address the need, and other vendors could build processes that would address the need. But none of them have a "frequent flyer" program as base functionality.

So as you are considering off-the-shelf systems, keep in mind that the more unusual your request is, the less likely you are to find that as base functionality. And be open to finding alternative ways to address your need. Flexibility is key!

Wes's Wednesday Wisdom Archives

Data is for action

June 22, 2022

Data is for action When deciding whether or not to collect a piece of data, …

Data is for action Read More »

Have you shopped yourself?

June 15, 2022

Have you shopped yourself? I’ve always been fascinated by the “secret shopper” concept. (Maybe it’s …

Have you shopped yourself? Read More »

To improve adoption, decrease the friction

June 1, 2022

To improve adoption, decrease the friction “Before you try to increase your willpower, try to …

To improve adoption, decrease the friction Read More »

“Is this normal?”

May 25, 2022

“Is this normal?” ne of the greatest parts about my job is that I get …

“Is this normal?” Read More »

Give your staff more freedom, not less

May 18, 2022

Give your staff more freedom, not less I often tell my clients, when it comes …

Give your staff more freedom, not less Read More »

My advice? Stop doing that

May 11, 2022

My advice? Stop doing that! There is a classic TV sketch featuring Bob Newhart as …

My advice? Stop doing that Read More »

Is a college degree really required?

May 4, 2022

Is a college degree really required? I saw a job listing last week for an …

Is a college degree really required? Read More »

Small actions become big wins

April 27, 2022

Small actions become big wins I’ve written before about how data accretes, the idea that …

Small actions become big wins Read More »

Try not to OFFEND your members…

April 20, 2022

Try not to OFFEND your members… I recently received an email from an association where I’ve …

Try not to OFFEND your members… Read More »

How will you use that data?

April 6, 2022

How will you use that data? One of the beauties of technology today is how easy …

How will you use that data? Read More »

Scroll to Top