Action is required

Action is required

Over my many years of consulting, one thing I've noticed about many associations is their desire to do something without the commitment to do it. I call this the "wishlist effect." Allow me to illustrate.

It's not uncommon for a client of mine to say something like the following: "We want to track who our volunteers are. We also want to capture their "behavior" while they are a volunteer. For example, are they showing up for calls or meetings, or are they difficult to work with. Things like that."

I think this is actually a really good idea and a great use of an AMS. One of the values of the AMS is tracking history on individuals. And from a technical standpoint, this would be very easy data to track and manage.

So why doesn't it happen? Because a wishlist is not the same as actually doing the work.

In order for the example above to actually work, two things have to happen: 1) a process has to be developed for how the data is captured; and 2) a person (or persons) have to be made responsible for collecting and managing the data.

Too often what I see happen is the association identifies something they want to do and may even identify how they're going to do it. But they never identify who will be responsible for managing it.

You can't just desire something to happen; you have to commit to making it happen. Which requires action.

Wes's Wednesday Wisdom Archives

With data analytics (as with most things), keep it simple!

March 27, 2024

With data analytics (as with most things), keep it simple! Over the past several years […]

Don’t forget about periodic maintenance

March 20, 2024

Don’t forget about periodic maintenance Just as most automobiles need periodic maintenance, keeping your data as […]

Users Groups are ALWAYS Valuable

March 13, 2024

Users Groups are ALWAYS Valuable I am a huge fan of users groups. (Here’s a […]

But will you DO anything with that data?

February 28, 2024

But will you DO anything with that data? I frequently exhort my clients to always answer […]

It’s not what happens, but how you react…

February 21, 2024

It’s not what happens, but how you react… “It’s not what happens to you, but […]

Saying it and doing it are two different things

February 14, 2024

Saying it and doing it are two different things When I work with my clients […]

Benefits downstream are difficult to implement

February 7, 2024

Benefits downstream are difficult to implement In my 25 years of consulting, one of the […]

Your first answer may NOT be the right answer!

January 31, 2024

Your first answer may NOT be the right answer! I’m a big believer in “go […]

You don’t have to automate EVERYTHING to be successful

January 25, 2024

You don’t have to automate EVERYTHING to be successful I was discussing a data management […]

Technology won’t solve your process problems

January 17, 2024

Technology won’t solve your process problems Over the past few years I’ve watched as many […]

Scroll to Top