You won't learn if you don't want to

In a meeting with a client recently, we were discussing some of the challenges the association was having with managing their data. Although they have decent technology for managing the data, they were still struggling. As we discussed some of their issues, we determined  that one problem they had was that staff didn’t really know how to use the database.

So I told them: “You need to do training, so that you can use the system appropriately. This will help address a lot of the data integrity issues you’re having.”

They replied “We don’t have time for training.”

I’m sorry, but no amount of consulting or technology is going to address this problem. If you don’t make the effort, you won’t get any results. Knowing HOW to use a system is as important as actually having the system.

Ask yourself: Are you taking the time to learn how to use your technology?

About Wes Trochlil

For a quarter century, Wes has worked in and with dozens of associations and membership organizations throughout the US, ranging in size from zero staff (all-volunteer) to over 700. In that time Wes has provided a range of consulting services, from general consulting on data management issues to full-scale, association-wide selection and implementation of association management systems.

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