All of my trade and professional association clients track titles. Your title is what you put on your business card.
But titles vary broadly. For example, the senior staffer at an organization might be President, CEO, Chief Executive, Chairman, Executive Director, or even Principal. So if I want to pull a list of all these Chief Staff Executives, how do I do it? That’s where roles come into play.
Roles are the position, as defined by your association, that the individual is serving in. So if you want to track the chief staff position of your members, you create a pick-list field called “role” and you categorize titles into different roles.
For example, you might have a role called “Primary Marketing Executive” and in that role would be titles like Director of Marketing, Chief Marketing Officer, Vice President of Marketing, and so on. When a new individual is added with the title of Director of Marketing, you also give them the role of Primary Marketing Executive. Now when you want to pull a list of all the primary marketing executives, you simply query on that role.