A session attendee at the Tech Conference said (I paraphrase): “In all the proposals I’ve received from AMS vendors, the amount of training proposed seems ridiculously low to me. Why do the vendors underbid on the training aspect of their product?”
I invite the vendors to respond here, but I think there are several things at play:
- The vendors know that if cuts are needed, training is always the first item to get cut from a budget. So rather than budget what should really be budgeted, they lowball it, in order to be competitive against other bids.
- Vendors may very realistically believe that their system is so intuitive that extensive training is not needed. This may or may not be true, but I always advise my clients to “over budget” for training, to be safe.
- Many vendors are providing recorded online training, which may be part of the reason they are proposing less “fee-based” training than they have in the past.