Tell Me What To Do!

You may recall an episode of Seinfeld where Jerry is having his kitchen re-done. Whenever Jerry asks his carpenter what he should do, the carpenter offers all kinds of options and then says "I can do whatever you want me to." Jerry gets so exasparated that he tells the carpenter to do whatever he wants. In the end, Jerry winds up with the exact same kitchen he had.

I see this happen too often with technology consultants. I was working with a financial software consultant, in conjunction with a client engagement, and whenever the client would ask the consultant a question, his response was "I can do whatever you want me to do."

That kind of response is useless to the client. The client wants to know what she should do, not that the consultant can do whatever she wants. If she just needs someone to implement her ideas, she can hire a mechanic, not a consultant. A consultant's job is to provide you with answers, not just "Tell me what to do and I'll do it."

Are your consultants providing you with guidance and answers? Is your AMS provider?

About Wes Trochlil

For a quarter century, Wes has worked in and with dozens of associations and membership organizations throughout the US, ranging in size from zero staff (all-volunteer) to over 700. In that time Wes has provided a range of consulting services, from general consulting on data management issues to full-scale, association-wide selection and implementation of association management systems.

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