Some Fascinating Data Management Statistics

I had not seen these stats before, but they are striking.

From a 2004 Gartner report entitled "CRM Demands Data Cleansing" ( a survey of 600 major enterprises in Australia, the UK, and the US:

  • 75% of respondents reported significant problems as a result of defective data
  • More than 50% incurred extra costs due to the need for internal reconciliations
  • 33% failed to bill or collect receivables

That last one is absolutely amazing to me. Fully 1/3 of the respondents had some billing or collections issue due to bad data!

The good news is, you're not alone. Everyone has problems managing their data. The bad news is, everyone has problems managing their data.

As organizations, we must do better than this. For the vast majority of associations, there is no excuse for failing to bill or collect receivables. When I've seen this happen (and I have, believe me) it's more likely due to bad process than bad data.

Take a look around your organization. Are you having these kinds of challenges? And if you are, what are you doing about it?

About Wes Trochlil

For over 30 years, Wes has worked in and with dozens of associations and membership organizations throughout the US, ranging in size from zero staff (all-volunteer) to over 700. In that time Wes has provided a range of consulting services, from general consulting on data management issues to full-scale, association-wide selection and implementation of association management systems.

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