It could always be worse

It could always be worse

Because most of us don't have the benefit (like I do) of seeing how other associations are managing their data, we tend to think our situation is much worse than it really is. So I like to collect stories of organizations that really ARE in bad shape. Here's the latest example:

A Wall Street Journal article entitled "What Can’t the Internet Handle in 2022? Apostrophes" discusses how certain data management systems are unable to manage certain characters (e.g., umlauts in names).

One of the examples is Aer Lingus. From the article: "Aer Lingus’s booking system, called Astral, is nearly 60 years old and doesn’t cater to special characters." SIXTY YEARS OLD!

And what special character can't it handle? Apostrophes. This in a country where many surnames have apostrophes!

So when you really start feeling down about how bad your systems are, remember, it could always be worse! Your system could be 60 years old and not accept apostrophes!

Wes's Wednesday Wisdom Archives

How you respond matters

March 23, 2022

How you respond matters Very recently I wrote that I measure customer service by how […]

Your one non-renewable resource

March 16, 2022

Your one non-renewable resource For any project, the three primary resources are time, money, and […]

No system is perfect

March 9, 2022

No system is perfect When working with my clients on the selection of a new […]

Ask your members to update their info

March 2, 2022

Ask your members to update their info One of the greatest data management challenges any association […]

Customer vs. staff

February 23, 2022

Customer vs. staff In a properly designed AMS, when the customer goes online to your […]

Measuring customer service

February 16, 2022

Measuring customer service When I work with clients on AMS selection, one question that often […]

Iterate or innovate?

February 9, 2022

Iterate or innovate? When moving to a new association management system, there is often an implicit […]

Who is in control?

February 2, 2022

Who is in control? Speaking with a client once about their database project, the client […]

Sometimes Staff Has to do the Work

January 26, 2022

Sometimes staff has to do the work… As a child, I was attracted to computers […]

Documentation and the Great Resignation

January 19, 2022

Documentation and the Great Resignation Unless you’ve been living under the proverbial rock, you’ve heard […]

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top