Computility Demo

I had the opportunity to view a demo of the Computility AMS recently. For very small associations, I think the system is worth consideration. Here are the highlights:

  • CRM tool. The system includes a neat area for tracking contacts and follow ups with companies and individuals, and even allows for assigning follow up to other staff members.
  • “Process” tab. Computility will work with the association to identify any “repeatable” tasks (e.g., membership sales and follow up) and set these up under the Process tab for easier tracking. It’s a sort of workflow tool that I’ve not seen in many other AMS products.
  • Pricing. Computility has very aggressive pricing for implementation and sell their product as an SaaS tool. This means a monthly fee per named user, which Computility has set very low, at least for now.

Weaknesses:

  • e-commerce tools are still under development. For example, there is no utility currently for a member directory driven from the database (this is coming in the Fall, I’m told).
  • Membership is tracked by a checkbox. I’m not a fan of systems that track membership this way. Membership should be tracked based on invoices so that no one “accidentally” adds or deletes members with a simple check of a box.
  • Reporting. The query tool was good, but the reports tend to be simple queries, rather than full-fledged printable reports.

Overall the system holds promise. Even though the database itself is five years old, I think it still needs development in key areas (particularly e-commerce). Time will tell.

Full disclosure: EDM is an independent third-party consulting firm. This means we have no financial relationship with any of the vendors mentioned in this blog. We provide unbiased opinions on what we see.

About Wes Trochlil

For a quarter century, Wes has worked in and with dozens of associations and membership organizations throughout the US, ranging in size from zero staff (all-volunteer) to over 700. In that time Wes has provided a range of consulting services, from general consulting on data management issues to full-scale, association-wide selection and implementation of association management systems.

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