Be careful about requiring a home phone

I was completing an application online today for an organization I was joining. One of the required fields was “home phone.” Here’s the problem: I don’t have a home phone. I have a cell phone, I have an office phone, but I have no home phone.

But the home phone field is required.

So what to do? Well, in my case, I put in my office phone (I am loathe to give my cell phone number to anyone!). I’m not sure what others do.

But what this organization should do is allow the user to choose which phone they want to use as their primary phone. Sure, make the phone field required, but don’t call it “home phone,” call it “primary phone.”

About Wes Trochlil

For over 30 years, Wes has worked in and with dozens of associations and membership organizations throughout the US, ranging in size from zero staff (all-volunteer) to over 700. In that time Wes has provided a range of consulting services, from general consulting on data management issues to full-scale, association-wide selection and implementation of association management systems.

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