A change of systems requires a change of mindset

Every AMS vendor will tell you that the toughest part of implementing a new system is getting the association staff to think differently about the new AMS. And this isn’t just limited to changing processes (although that is incredibly important). It’s also about changing mindset.

What do I mean by changing mindset? Here are three examples:

  1. Old mindset: The system is inflexible and therefore new ideas are pointless because they can’t be accommodated. New mindset: The system is very flexible and new ideas should be explored with vigor.
  2. Old mindset: Any change to the system is going to be very expensive. New mindset: Many changes can be made by trained staff, quickly, and with zero direct dollar costs.
  3. Old mindset: Only activities related to members should be captured in the AMS. New mindset: All business activities at the association should be captured in the AMS.

I could go on, but the point is clear: When a system change is made, we need to change not only how we do things, but how we think about the system. We need to move from a mindset of “this system is holding us back” to “this system presents all kinds of new opportunities for moving us forward.”

A simple change of mindset could reap great rewards.

About Wes Trochlil

For a quarter century, Wes has worked in and with dozens of associations and membership organizations throughout the US, ranging in size from zero staff (all-volunteer) to over 700. In that time Wes has provided a range of consulting services, from general consulting on data management issues to full-scale, association-wide selection and implementation of association management systems.

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