Many of my clients track “areas of interest” within their database (maybe you do, too). These are typically checkboxes of dropdown menus that the customer can use to select the different topics or issues that are of interest to them. Associations typically use this for marketing and communications purposes, and may also use them for identifying volunteers
Be aware of implied interest Read More »
One of my favorite activities with clients is to work on redesigning their business processes and workflows to make them more efficient and effective. This is especially fun to do when implementing a new AMS (or other new technology). Today’s systems offer so much more power in terms of automated workflows that the efficiency gains
Not everything needs to be automated Read More »
In a session at the recent Abila Users and Developers Conference (AUDC), a speaker from the American Hospital Association (AHA) was discussing their work on a data governance plan for the association. The speaker said the following: “Data governance is not a technology issue, it’s people and communications.” Truer words were never spoken. While technology
Data governance is not a technology issue… Read More »
I had the opportunity to attend the Abila Users and Developers Conference (AUDC) last week in Austin. During the roadmap session on future enhancements to their netFORUM product, Abila outlined that they would be enhancing the user interface for staff, as well as focusing on a better user experience for customers. This is all good news.
Focus on User Experience Demonstrates Maturity of Industry Read More »