When issues are raised during a project, there are three challenges faced by the project managers: capturing the issues, acting on the issues, and reporting back to staff about the issues. That last point is critical; one of the most frequent complaints I hear from staff is that issues raised by staff are never addressed. It’s not unusual for me to hear staff say: “It’s as if our comments just go into some kind of black hole.”
What’s critically important throughout this process is to ensure there is a process for capturing all of these issues. Click here to read the article.