When I work with my clients on system selection, one thing I strongly advise them to do is limit the number of systems they actually consider. While more choices sounds better than fewer, the reality is that too many choices creates more confusion. I’ve written about this here.
But as I discussed this issue with a client recently, she said something that got my attention. As I explained how looking at too many systems would lead staff to confuse one system with another, she responded “Yeah. It’s just like trying on too many perfumes at the perfume counter. After a while, you can’t tell one from the other.”