From CIO to CPO

At the recent ASAE Technology Section Council meeting, Heidi Byerly of the Society for Human Resource Management (SHRM) made the following comment (and I paraphrase):

“The future of the CIO (chief information officer) is to become the chief process officer (CPO).”

I think that’s brilliant.

It is time for the chief information position to move away from technology (or information) toward process. Technology should be an enabler for helping us to better do our jobs. It’s a means to an end, not the end itself. And the key to success with most technology is process.  In my experience, how we are doing things (be it processing a membership order or renewal, or managing event registration) has as much impact (or more) as the technology we’re using to do it.

So let’s hope Heidi is right, and that more “technology” people start focusing on process.

About Wes Trochlil

For over 30 years, Wes has worked in and with dozens of associations and membership organizations throughout the US, ranging in size from zero staff (all-volunteer) to over 700. In that time Wes has provided a range of consulting services, from general consulting on data management issues to full-scale, association-wide selection and implementation of association management systems.

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