(Even) more transparency from an AMS vendor

I’ve written several times about transparency among the AMS vendors, and I received another great example last week from MemberSuite’s CEO, Andrew Ryan.

Andrew sent out a long “state of the company” letter to his customers, and while the information is limited to customers (and consultants serving those customers), I can share with you that he did the following:

  1. Provided an update on what went right for MemberSuite over the past year.
  2. Acknowledged the issues that were not addressed well.
  3. Outlined his vision for the near-future of the product, including significant changes in functionality.

Ideally this letter would be available to the broader market, not just MemberSuite customers. But kudos to Andrew for sharing this information with his clients.

I continue to watch my email for similar updates from other AMS vendors!

About Wes Trochlil

For a quarter century, Wes has worked in and with dozens of associations and membership organizations throughout the US, ranging in size from zero staff (all-volunteer) to over 700. In that time Wes has provided a range of consulting services, from general consulting on data management issues to full-scale, association-wide selection and implementation of association management systems.

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