Do your invoices make it easy to pay?

I serve as treasurer for my two sons’ cub scout troop. As part of that responsibility, of course, I need to pay invoices. As I prepared to pay a fairly large invoice today, I scanned the invoice to find the invoice number, so that I could include that on the check. I found that the invoice itself has no invoice number. Nor does it have a remittance stub. Nor does it have an option for paying the invoice online.

So my question for you is: Does your invoice have the information it needs printed ON the invoice? Are you making it easier, or more difficult, for your members and customers to pay?

Small details like an invoice number can slow down payments, especially if you’re dealing with very large companies (big companies are notorious for paying slow to begin with, and a missing invoice number is just the excuse they need to slow down payment even further).

So look at your invoices and make sure you have a complete address, phone number, website address, invoice number, and any other details your customer may be looking for.

About Wes Trochlil

For over 30 years, Wes has worked in and with dozens of associations and membership organizations throughout the US, ranging in size from zero staff (all-volunteer) to over 700. In that time Wes has provided a range of consulting services, from general consulting on data management issues to full-scale, association-wide selection and implementation of association management systems.

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