Recently I happened to run into a past client of mine at an association meeting. I had helped them select a new donor management system, and it had been a few months since they had gone live, so I asked them how things were going.
After discussing some of the bumps in the road, and the challenges they were still facing with the system, my client said “But you know what? Even with all of these challenges, we’re in a much better place than we were.”
I was pleasantly surprised to hear that. In my experience, as an organization moves to a new system, all of the focus remains on what is wrong with the new system, forgetting all the other problems that had been addressed along the way.
Here’s just a sampling of the benefits this past client was seeing with a new system:
This is just a list of three benefits. There are many others. The overarching point is that often these benefits are overlooked or forgotten in the rush of fixing or addressing other issues with the new system. And so very quickly staff begin to complain that the new system doesn’t work as well as the old system, which in most cases, is simply not true.
So beware falling into the trap of pining for the old days and talking about how “our old system used to.” Yes, of course, address those things that aren’t working the way they should in your new system. But be sure to balance that against the greater benefit the system is bringing to your processes and your organization.
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