When working on selecting and implementing a new association management system, the focus, understandably, is getting the system in place and getting it turned on (go-live). After all, we want to get that new system in place as quickly as possible so that it can help us do our jobs better.
While it’s understandable that all the attention (and budget) goes into this, long-term success for a new AMS is improved by focusing not just on the implementation phase, but also all of the post-implementation activities that you’re likely to want to engage in. Here are a few examples of the kinds of activities you’ll want to budget for after go-live:
And keep in mind, you need to budget for staff time as well as money. In other words, in order to address all of these issues post-go-live, you’ve got to set aside budget but also set aside staff’s time so they can address these issues adequately.
As the old saying goes, “go-live” isn’t the end, it’s the beginning. And managing data is a journey, not a destination. Make sure you budget for it!