I’m working with a client who has a custom database application to manage their website and database. It’s actually a pretty slick system. But the problem is that it was designed by web developers who have a great sense of managing web things, but no sense for managing finances. I see this time and time …
I had not seen these stats before, but they are striking. From a 2004 Gartner report entitled "CRM Demands Data Cleansing" (http://www.gartner.com/DisplayDocument?ref=g_search&id=463228) a survey of 600 major enterprises in Australia, the UK, and the US: 75% of respondents reported significant problems as a result of defective data More than 50% incurred extra costs due to …
I was recently called by a potential client who was looking to move from their existing software to another AMS package. As I talked with them, I learned that they're using what I consider to be a really good AMS package, but they are not happy with it. They find it too cumbersome, not flexible …
I received a complimentary copy of Global Knowledge's IT salary survey a couple of weeks ago. The survey covered over 1,600 IT professionals, and there were some interesting tidbits that may be relevant to the AMS world: Average salary for the title database admin/analyst was $74,263. Average salary for a project manager was $83,668. Overall for all …
Gareth Herschel, research director at Gartner Inc, says: "There are two things to focus on to ensure CRM success. One is the notion that you are never done with CRM. Things are constantly evolving. The second notion is that it takes 18-24 months to change and reinforce the behavior of end users with new CRM …
CRM is never done/It takes two years to get where you want to be Read More »
Avectra recently released version 2.0 of netFORUM and several of their existing clients are now working through the process of upgrading. Christy Gemuendt, Project Manager, Healthcare Assn. of NY State, had the following things to say about their upgrade (posted with her permission): Overall, the upgrade went very smoothly. There were very few "showstoppers" found …
While attending the TAUG meeting a few weeks back, I heard Tom Brantigan use this phrase (which I'd heard before some years ago). He was speaking in reference to business intelligence, data warehousing, and queries. It reminded me of a line I use frequently with my clients, when describing the benefits of a centralized system: …
Just saw a posting on the ASAE technology listserver advertising for a "Director position in the CRM and Decision Support Membership and Marketing Strategy group." Sure, it's a long title, but look at some of the job responsibilities: "…support the Association’s overall data strategy, including: improving data quality, expanding analytic capabilities, ensuring fact-based marketing decision …
We're approaching the end of the first decade of the 21st century and it seems some organizations still haven't grasped some simple concepts of data management. I hate to pick on ASAE (OK, I don't hate it, I just don't prefer it), but I received two emails from them within two hours of each other, …
I recently sat in a demo for ISSI's IMPAK software. I've been working with ISSI since 2002. I've always said that ISSI offers more "bang for your buck" (i.e., functionality for the dollar) than just about any AMS on the market, and the latest offering didn't disappoint. During the demo, three things jumped out at …