Wes Trochlil

For over 30 years, Wes has worked in and with dozens of associations and membership organizations throughout the US, ranging in size from zero staff (all-volunteer) to over 700. In that time Wes has provided a range of consulting services, from general consulting on data management issues to full-scale, association-wide selection and implementation of association management systems.

ARC Solutions' New Polaris Product

ARC Solutions is a small but growing AMS provider located in Washington, DC. One of my clients purchased their original product (the MAP) so I've had some extensive experience using the product and working with the company. ARC recently secured $1 million in funding from two venture capital firms to help develop their new product, Polaris. …

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Research about On-Demand vs. Premise-Based CRMs

I read an interesting report from CSO Insights. The report is a study on premise-based CRM products (e.g., Siebel, Oracle) as compared to on-demand CRM products (e.g., Salesforce.com, netSuite). The result of the study shows that on-demand customers have higher satisfaction ratings, did better on budget, and had dramatically shorter implementation times. I find this …

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Attending Protech's First Customer Conference

Protech held their first annual users group conference last week in DC. I thought it was a pretty good effort, but I hate attending conferences at the Reagan Building. That building was designed to confuse me. At any rate, once I was able to find the conference and the meeting rooms, I was pleased with …

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For years now I've been hearing from vendors about "dashboards." (I think the first time I heard the term was in 1998.) And I've seen some VERY slick dashboard tools, most recently at Protech's first Customer Conference. But I can honestly say, with the hundreds of associations I've worked for, worked in, and know of, …

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