2012

Things I heard at ASAE Tech Conference VII – Data you should NOT collect

At the session I presented at the ASAE Technology Conference last month, one of the points I made was that you should never collect data you’re not going to use. Seems obvious enough, but I still see many of my clients collecting data out of habit: “Oh, we’ve always asked for their highest degree attained. […]

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Things I heard at ASAE Tech Conference V – Testing plans

During one session I attended at the ASAE Tech Conference, the issue arose of testing in the AMS during implementation. Testing is a key step during the implementation of a new AMS. After all, you either test the system before you launch it (with test case scenarios, discussed below) or you test it in real-time

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Things I heard at ASAE Tech Conference IV – How to deal with the fear and pain of a new AMS

At one session I attended, an audience member asked the question quite plaintively: “How do we deal with the fear and pain of selecting a new association management system?” First, you’re not going to eliminate the fear. People will be worried/concerned/scared. You can’t change that. Second, there is going to be some “pain,” regardless of

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Things I heard at ASAE Tech Conference III – Modify your expectations

I can’t remember who said it, but along the way I heard someone say something simple yet profound. When it comes to selecting and implementing a new association management system (AMS), staff need to modify their expectations. That is, they cannot expect the system to be all things to all people. It will have weaknesses.

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Things I heard at ASAE Tech Conference II – How do I set up an internal users group

I’m a huge proponent of internal users groups, which I’ve written about here and here. At a session I attended, Jamie DeSimone of the Independent Electrical Contractors asked how one should go about setting up an internal users group. Here are my suggestions: Identify the key players, who are typically the power users. On occasion you

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Things I heard at ASAE Tech Conference – Why should I use a consultant?

Over the course of the next couple of posts, I’m going to write about several things I heard at ASAE’s Tech Conference last month. These will be in no particular order, but all of them arose from discussions I had with attendees at the conference. First item on the list is how and why to choose

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