2009

More Transparency from AMS Vendors

I like to give props to AMS vendors when they do something really smart. I’ve written about Avectra’s publicly available wiki here. The wiki alone is pretty cool. But here is some content which I think is extremely useful and demonstrates nice transparency on Avectra’s part. The wiki entry explains how the transition from implementation

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Welcome to the 20th Century! Airlines discover CRM

I read in the Wall St. Journal that US airlines have finally begun adopting some CRM (customer relationship management) tools and processes to help identify their best customers in order to provide better services. Hallelujah and welcome to the mid-1990s! That the airlines are only now adopting CRM principles is a testament to just how

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