Back in 2012, gas prices in northern Virginia (where I live) pushed to $4 a gallon and higher. As a result of the higher gas prices, my garbage collection service added a “fuel surcharge” to my bill ($2/month), with an explanation of why they were adding the surcharge, in the first bill with the surcharge. Fair enough.
Now in 2016, gasoline prices have dropped to below $2/gallon. And what about that fuel surcharge on my bill? Yep, still there. Why would the company remove it? It’s “free” money now. Except that it’s irritating enough to me to consider changing companies.
Has your organization ever put in place a special surcharge on its member dues or other products? (I’ve had clients add a surcharge to membership dues to pay for new technology systems!)
If you’ve added a surcharge, make sure you REMOVE the surcharge once you’ve covered the costs of what the surcharge was designated for. Otherwise you’re just nickel-and-diming your members, and no one likes that.
“Wes was able to come in and offer tangible, relevant advice that made us more productive immediately. I value his understanding of databases but more so, his understanding of how nonprofits work. There was no lost time educating him about how membership organizations are “different.” Wes recommended changes in processes as well as tips and tricks that were easy to implement made an immediate positive impact.”
“We came to Wes because we were very frustrated with our existing AMS and we wanted to improve our capabilities as soon as practicable. Wes very quickly helped us through a process of identifying our needs, identifying potential vendors, and selecting a new system that we’ll be able to move into very quickly. I especially appreciated Wes’s candor about our processes as well as the systems we were looking at. He was a great resource to have in a period of high anxiety for our organization. I would highly recommend Wes for any similar project.”
Mary Pat Paris, Executive Director
International Registration Plan
“This is the second database implementation we’ve done since I have been at Western Arts Alliance (WAA). The first I did on my own. This time we engaged Wes Trochlil as our database planning consultant. Let me tell you, this process is a whole lot easier having Wes on your team! For a small association like WAA, it’s tempting for board and EDs to question the justification and expense of a database planning consultant. But it’s the small associations that need Effective Database Management the most. Wes strengthened our planning process, clarified our needs requirements, helped us steer around solutions that couldn’t meet our objectives, and saved us money in the long haul.”
Tim Wilson, Executive Director
Western Arts Alliance