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What are the most common benefits from implementing a new AMS?

On occasion when working with a client during the selection of a new AMS, my client will say something like this: “My board is very supportive of our project, but several board members have asked a question along the lines of ‘What benefit will we get from this new system?'”

And while the benefits of a new system will vary depending on your circumstances, here are the most common benefits of implementing a new AMS:

  1. Improved efficiency – With new and better technology, staff should become more efficient with data management, including centralizing data that may be managed in many different systems around the organization.
  2. Better customer service – With more centralized data, staff should be able to provide better service to members and customers. And with better technology, the online user experience for members and customers (e.g., joining, renewing, registering for events, etc.) should improve, too.
  3. Cleaner data – During the implementation process, you should take time to clean up the existing data prior to data conversion. And after implementation, you should have better processes in place to help maintain data integrity and cleanliness.
  4. Easier querying and reporting – Today’s technology is making it easier and easier to query the data. The tools are easier to learn and use, which means faster and better access to data.
  5. Better money management – Centralizing data and accounts receivables will help ensure your organization is billing and collecting money appropriately and in a timely manner.

Of course, there are a multitude of other potential benefits of a new AMS, but these give you a sense of the kind of benefits many organizations should see.

About author:
  • This is a good list of areas where a new AMS would add value.

    How about any hard ROI on cost takeout and revenue enhancement?

    If a proposal could get in to these areas, a new system would be far more attractive.

    Add in the Total Cost of Ownership (TCO), and you have a winner.

  • I think you nailed it with your first point Wes – centralizing data in an efficient manner. Amazing how many different places this data can be stored before switching to an AMS!

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Testimonials

“Wes was able to come in and offer tangible, relevant advice that made us more productive immediately. I value his understanding of databases but more so, his understanding of how nonprofits work. There was no lost time educating him about how membership organizations are “different.” Wes recommended changes in processes as well as tips and tricks that were easy to implement made an immediate positive impact.”

Mary Pat Paris, Executive Director
International Registration Plan

“We came to Wes because we were very frustrated with our existing AMS and we wanted to improve our capabilities as soon as practicable. Wes very quickly helped us through a process of identifying our needs, identifying potential vendors, and selecting a new system that we’ll be able to move into very quickly. I especially appreciated Wes’s candor about our processes as well as the systems we were looking at. He was a great resource to have in a period of high anxiety for our organization. I would highly recommend Wes for any similar project.”

Jack Chiasson, CMP Executive Director
National Association of Life Brokerage Agencies

“Wes was able to come in and offer tangible, relevant advice that made us more productive immediately. I value his understanding of databases but more so, his understanding of how nonprofits work. There was no lost time educating him about how membership organizations are “different.” Wes recommended changes in processes as well as tips and tricks that were easy to implement made an immediate positive impact.”

Mary Pat Paris, Executive Director
International Registration Plan

Mary Pat Paris
International Registration Plan

“This is the second database implementation we’ve done since I have been at Western Arts Alliance (WAA). The first I did on my own. This time we engaged Wes Trochlil as our database planning consultant. Let me tell you, this process is a whole lot easier having Wes on your team! For a small association like WAA, it’s tempting for board and EDs to question the justification and expense of a database planning consultant. But it’s the small associations that need Effective Database Management the most. Wes strengthened our planning process, clarified our needs requirements, helped us steer around solutions that couldn’t meet our objectives, and saved us money in the long haul.”

Tim Wilson, Executive Director
Western Arts Alliance

Tim Wilson
Western Arts Alliance
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