Subscribe to my newsletter EDM News
Trust is EVERYTHING

I was reminded of this again recently while shopping for a new car. Working with a local car dealer, I had narrowed my choice down to the same model of car with two different color schemes. He didn’t have the cars in stock but said he could get them. A week later, he emailed me and said he had both cars in for me to see.

My wife and I made the 45-minute drive to the dealership, to find that only one of the two cars I wanted to see was there. The salesman expressed shock that he had the wrong car and when I asked for the other one, he explained “There are none of those available around here.”

I went home, quite angry at having had my time wasted, and found the car I wanted elsewhere. My original salesman contacted me and asked if I was still in the market for a car, and when I explained I had purchased from another dealer and the car was being delivered, he said “You and I both know a signature doesn’t matter until you take delivery of the car.”

Hmmm…

So now I’ve got a salesman who misled me about the cars he has telling me that my signature on a legal document doesn’t matter. And he expects me to trust HIM?

When working with anyone, whether in a volunteer role or some kind of paid engagement, trust is absolutely essential. The highest compliment my clients pay me is when they tell me how much they trust my advice. As one of my testimonials points out, “Wes presents multiple options for action, including those that would not necessarily increase our business levels with him.” (See here) That, my friends, is what trust looks like.

About author:

Archives

Sign-up for EDM News

 

 

Testimonials

“Wes was able to come in and offer tangible, relevant advice that made us more productive immediately. I value his understanding of databases but more so, his understanding of how nonprofits work. There was no lost time educating him about how membership organizations are “different.” Wes recommended changes in processes as well as tips and tricks that were easy to implement made an immediate positive impact.”

Mary Pat Paris, Executive Director
International Registration Plan

“We came to Wes because we were very frustrated with our existing AMS and we wanted to improve our capabilities as soon as practicable. Wes very quickly helped us through a process of identifying our needs, identifying potential vendors, and selecting a new system that we’ll be able to move into very quickly. I especially appreciated Wes’s candor about our processes as well as the systems we were looking at. He was a great resource to have in a period of high anxiety for our organization. I would highly recommend Wes for any similar project.”

Jack Chiasson, CMP Executive Director
National Association of Life Brokerage Agencies

“Wes was able to come in and offer tangible, relevant advice that made us more productive immediately. I value his understanding of databases but more so, his understanding of how nonprofits work. There was no lost time educating him about how membership organizations are “different.” Wes recommended changes in processes as well as tips and tricks that were easy to implement made an immediate positive impact.”

Mary Pat Paris, Executive Director
International Registration Plan

Mary Pat Paris
International Registration Plan

“This is the second database implementation we’ve done since I have been at Western Arts Alliance (WAA). The first I did on my own. This time we engaged Wes Trochlil as our database planning consultant. Let me tell you, this process is a whole lot easier having Wes on your team! For a small association like WAA, it’s tempting for board and EDs to question the justification and expense of a database planning consultant. But it’s the small associations that need Effective Database Management the most. Wes strengthened our planning process, clarified our needs requirements, helped us steer around solutions that couldn’t meet our objectives, and saved us money in the long haul.”

Tim Wilson, Executive Director
Western Arts Alliance

Tim Wilson
Western Arts Alliance
%d bloggers like this: