I had the opportunity to attend Protech’s Annual Users Conference in September, and one of the overriding themes from Brian Bruffey’s (Protech’s CEO) keynote speech was transparency.
As Brian explained it, Protech is focusing on creating greater transparency for their customers into how Protech works as a company, and how its product will be improved over time to provide the kind of functionality its customers seek.
To that end, Protech has promised an enhanced CustomerCare Portal a new customer newsletter called the Fusion365 Spotlight, and the launch of a new online resource center. Protech is also looking to enhance the Fusion365 experience with a new and improved website.
These are important steps for any company serving the association market to take, so I look forward to watching these changes take place over the coming months.
“We came to Wes because we were very frustrated with our existing AMS and we wanted to improve our capabilities as soon as practicable. Wes very quickly helped us through a process of identifying our needs, identifying potential vendors, and selecting a new system that we’ll be able to move into very quickly. I especially appreciated Wes’s candor about our processes as well as the systems we were looking at. He was a great resource to have in a period of high anxiety for our organization. I would highly recommend Wes for any similar project.”
Mary Pat Paris, Executive Director
International Registration Plan
“This is the second database implementation we’ve done since I have been at Western Arts Alliance (WAA). The first I did on my own. This time we engaged Wes Trochlil as our database planning consultant. Let me tell you, this process is a whole lot easier having Wes on your team! For a small association like WAA, it’s tempting for board and EDs to question the justification and expense of a database planning consultant. But it’s the small associations that need Effective Database Management the most. Wes strengthened our planning process, clarified our needs requirements, helped us steer around solutions that couldn’t meet our objectives, and saved us money in the long haul.”
Tim Wilson, Executive Director
Western Arts Alliance