I had the opportunity to attend Protech’s Annual Users Conference in September, and one of the overriding themes from Brian Bruffey’s (Protech’s CEO) keynote speech was transparency.

As Brian explained it, Protech is focusing on creating greater transparency for their customers into how Protech works as a company, and how its product will be improved over time to provide the kind of functionality its customers seek.

To that end, Protech has promised an enhanced CustomerCare Portal a new customer newsletter called the Fusion365 Spotlight, and the launch of a new online resource center. Protech is also looking to enhance the Fusion365 experience with a new and improved website.

These are important steps for any company serving the association market to take, so I look forward to watching these changes take place over the coming months.