I've been hearing a lot lately from vendors about "registration kiosks." These are computers or kiosks set up in a meeting registration area to allow self-check-in for meeting registrants. The concept is similar to what you see at the airport now when you go to check in: the meeting attendee goes to the kiosk, slides a credit card to identify him- or herself, and then walks through the process of checking in.
I've actually used this check-in process at the Avectra Users and Developers Conference (although I needed someone to help me check in). I know that ARC Solutions is also offering this type of service. At ASAE's Annual Meeting, they do a similar thing with "wandering registrars" who carry barcode scanners and can check you in without you having to stand in line.
I'm curious to hear stories (success or failure) on this concept. Have you ever used registration kiosks at your conference? Or have you ever attended a conference that had registration kiosks? What has been the big advantage or serious impediment?
“Wes was able to come in and offer tangible, relevant advice that made us more productive immediately. I value his understanding of databases but more so, his understanding of how nonprofits work. There was no lost time educating him about how membership organizations are “different.” Wes recommended changes in processes as well as tips and tricks that were easy to implement made an immediate positive impact.”
“We came to Wes because we were very frustrated with our existing AMS and we wanted to improve our capabilities as soon as practicable. Wes very quickly helped us through a process of identifying our needs, identifying potential vendors, and selecting a new system that we’ll be able to move into very quickly. I especially appreciated Wes’s candor about our processes as well as the systems we were looking at. He was a great resource to have in a period of high anxiety for our organization. I would highly recommend Wes for any similar project.”
Mary Pat Paris, Executive Director
International Registration Plan
“This is the second database implementation we’ve done since I have been at Western Arts Alliance (WAA). The first I did on my own. This time we engaged Wes Trochlil as our database planning consultant. Let me tell you, this process is a whole lot easier having Wes on your team! For a small association like WAA, it’s tempting for board and EDs to question the justification and expense of a database planning consultant. But it’s the small associations that need Effective Database Management the most. Wes strengthened our planning process, clarified our needs requirements, helped us steer around solutions that couldn’t meet our objectives, and saved us money in the long haul.”
Tim Wilson, Executive Director
Western Arts Alliance