I’ve posted a new article on my website.

Way back in the 1900s (November 1996, to be exact), I wrote an article for ASAE’s Membership Developments newsletter. The article was entitled “Creating a Customer Service Team,” and outlined what I had experienced while doing just that at my association. I recently had occasion to re-read the article and was struck by how timeless and important business process review is. The article serves as a nice case study on this process. Click here to read the rest of the article.

Of course, if you’re already on my announcements list, you would have received notice of this new article right in your email box. Not signed up yet? Click here to sign up.