At the recent ASAE Technology Section Council meeting, Heidi Byerly of the Society for Human Resource Management (SHRM) made the following comment (and I paraphrase):

“The future of the CIO (chief information officer) is to become the chief process officer (CPO).”

I think that’s brilliant.

It is time for the chief information position to move away from technology (or information) toward process. Technology should be an enabler for helping us to better do our jobs. It’s a means to an end, not the end itself. And the key to success with most technology is process.  In my experience, how we are doing things (be it processing a membership order or renewal, or managing event registration) has as much impact (or more) as the technology we’re using to do it.

So let’s hope Heidi is right, and that more “technology” people start focusing on process.