You’ve probably spent many hours and many more dollars getting your database to work just the way you want it to. But there may be only one or two people in your organization who know how to actually use the database. EDM can help you “spread the word” by working with you on documenting all of your procedures. We’ll work with staff and help you design a time-tested online documentation system that will allow your staff to continully update your database processes.
One of the toughest challenges you face as a database manager is keeping your users up-to-speed on how to use the database. In conjunction with process documentation, EDM can help you with this challenge by creating model training sessions that staff can deliver to other users. Now you’ll never have to worry about staff turnover or how to train new users for your database.
“Wes was invaluable in guiding our decision making process with regard to the standard operating procedures that would best serve our association’s needs. He has a wonderful manner that encouraged our staff through what could have been a tense installation process. He also did a superb job in writing our SOP’s and delivering training to all of our staff.” Miriam Hair Deputy Executive Director
Municipal Association of South Carolina