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21 February 2017, by , in New article, Uncategorized, No comments
You can find out here, in my latest article: What Associations Think of Their AMS Of course, if you’re already on my announcements list, you would have received notice of this new article right in your email box. Not signed up yet? Click here to sign up.
I was completing an application online today for an organization I was joining. One of the required fields was “home phone.” Here’s the problem: I don’t have a home phone. I have a cell phone, I have an office phone, but I have no home phone. But the home phone field is required. So what to...
27 January 2017, by , in Uncategorized, No comments
I’ve always been a HUGE advocate of software users groups. When I was on staff at an association and a daily user of my AMS, it was incredibly valuable to have a community of like-minded users for me to easily access when I had a challenge. Many (but not all) of the AMS vendors now...
27 January 2017, by , in Uncategorized, No comments
When I talk with software vendors who are new to the association space (or at least new to me!), I always ask them: “What is your customer sweetspot?” What I mean by that is, what does your ideal association customer look like? Associations come in all shapes and sizes, and it’s very unusual that a...
26 January 2017, by , in AMS Vendors, Uncategorized, 2 comments
I’ve always been a HUGE advocate of software users groups. When I was on staff at an association and a daily user of my AMS, it was incredibly valuable to have a community of like-minded users for me to easily access when I had a challenge. Many (but not all) of the AMS vendors now...
25 January 2017, by , in Executive, Uncategorized, No comments
When I talk with software vendors who are new to the association space (or at least new to me!), I always ask them: “What is your customer sweetspot?” What I mean by that is, what does your ideal association customer look like? Associations come in all shapes and sizes, and it’s very unusual that a...
9 January 2017, by , in Uncategorized, No comments
I’ve written about this twice in the past year (here and here) so obviously some companies are not reading my blog! Once again, in the past week, I’ve contacted two different software companies, using either their online “contact us” form or their “sales@” email address. And once again, nearly a week later, no response. So ask...
4 January 2017, by , in Uncategorized, No comments
Ever wonder how effectively you’re managing your database? This quiz I created, posted on the WildApricot blog, can help you figure that out. Click here to see the questions, take the quiz, and see how you rate against other organizations.  
26 October 2016, by , in Uncategorized, No comments
When I work with clients on selecting a new AMS, it’s not uncommon for me to hear some variation of the following question: “Can’t you just tell us which AMS is the best one?” I’ll often hear something along these lines, too: “I think I could design the perfect AMS that every association would use....
26 September 2016, by , in Uncategorized, No comments
I’ve posted two new articles on my site: Fewer demos are better than more. Find out why here! What can you do to get your users to trust your database? Here are a few suggestions.

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Testimonials

“Wes was able to come in and offer tangible, relevant advice that made us more productive immediately. I value his understanding of databases but more so, his understanding of how nonprofits work. There was no lost time educating him about how membership organizations are “different.” Wes recommended changes in processes as well as tips and tricks that were easy to implement made an immediate positive impact.”

Mary Pat Paris, Executive Director
International Registration Plan

“We came to Wes because we were very frustrated with our existing AMS and we wanted to improve our capabilities as soon as practicable. Wes very quickly helped us through a process of identifying our needs, identifying potential vendors, and selecting a new system that we’ll be able to move into very quickly. I especially appreciated Wes’s candor about our processes as well as the systems we were looking at. He was a great resource to have in a period of high anxiety for our organization. I would highly recommend Wes for any similar project.”

Jack Chiasson, CMP Executive Director
National Association of Life Brokerage Agencies

“Wes was able to come in and offer tangible, relevant advice that made us more productive immediately. I value his understanding of databases but more so, his understanding of how nonprofits work. There was no lost time educating him about how membership organizations are “different.” Wes recommended changes in processes as well as tips and tricks that were easy to implement made an immediate positive impact.”

Mary Pat Paris, Executive Director
International Registration Plan

Mary Pat Paris
International Registration Plan

“This is the second database implementation we’ve done since I have been at Western Arts Alliance (WAA). The first I did on my own. This time we engaged Wes Trochlil as our database planning consultant. Let me tell you, this process is a whole lot easier having Wes on your team! For a small association like WAA, it’s tempting for board and EDs to question the justification and expense of a database planning consultant. But it’s the small associations that need Effective Database Management the most. Wes strengthened our planning process, clarified our needs requirements, helped us steer around solutions that couldn’t meet our objectives, and saved us money in the long haul.”

Tim Wilson, Executive Director
Western Arts Alliance

Tim Wilson
Western Arts Alliance