Whether it’s your fault or not…

Always start the conversation by asking “How can I help you with this?” This can be for anything in life, but I run into this a lot with discussions between vendors and my clients. My client will raise an issue of concern, and the vendor will respond by...

Are your vendors backing up your data?

One of my favorite aphorisms in data management is “There are those who backup, and those who will.” Once you’ve had one catastrophe with a missing or corrupt backup, you’ll never forget about backing up again. Or will you? More and more, data...

New Article Posted – 80% is Good Enough

In order to be successful with your AMS selection, there are two key points to keep in mind:  No system can provide everything that you’ve identified as a functional need. (If such a system DID exist, I would own it, and be VERY rich!) You’re in very good shape if you...

Focus on the fundamentals

I’ve written about this before, but it bears repeating. Before you can go to advanced work like marketing segmentation and “big data,” you have to be able to manage the fundamentals. And what are the fundamentals? Things like:  proper procedures and...

Happiness = Reality divided by Expectations

I recently heard the author James Altucher make this statement, and a subsequent google search attributes it to the author Jodi Picoult. Regardless of its origins, I think the formula is very accurate, and can be easily applied to how happy associations are with...
Page 1 of 7012345...102030...Last »