Getting buy-in from other users

One of the biggest challenges associations face when implementing a new association management system is staff buy-in. How do you get the staff to adopt the new system and make it their own? In a phrase: rational self-interest. In order to get any staff person to use...

(Even) more transparency from an AMS vendor

I’ve written several times about transparency among the AMS vendors, and I received another great example last week from MemberSuite’s CEO, Andrew Ryan. Andrew sent out a long “state of the company” letter to his customers, and while the...

Job opening: Data Records Manager

A client of mine, National PTA in Alexandria, VA, has created a new position within the organization called “Data Records Manager.” This is a great opportunity for someone who really digs data management and wants to put their mark on how the organization...

Data managers vs. data consumers

As I work with my clients it becomes clear that there are two “classes” of users when it comes to your data management system. Some staff are managers of data (e.g., membership and events) while some staff are consumers of data (e.g., marketing,...

More transparency from an AMS vendor

I’ve written in the past about the need for more AMS vendors to be transparent about how things are going with their company and product. Here’s another nice example of that from Dmitriy Buterin at Wild Apricot.  (I interviewed Dmitriy a couple years back....

Lots going on in the AMS world

There have been two significant announcements in the AMS world in the past several weeks. First, Timberlake Software was acquired by Naylor just one day before last month’s ASAE Technology Conference. I had a chance to talk with Timberlake’s CEO, Brian...

Attending iBEF

I recently had the opportunity to attend iBEF, the iMIS Business Excellence Forum. iBEF is hosted by ASI, the makers of iMIS. As the website says, the “program is designed to help iMIS clients maximize their investment in iMIS by improving overall organizational...

How diverse is your product palette?

Over two decades ago, I worked for a small trade association whose primary product was a very large trade show put on every two years. The association itself had been around for over 100 years, and the trade show was in the top 50 in the US in terms of square footage....
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