Don’t get hung up on exceptions

I was once working with a client during implementation of a new association management system. At one point we got into a lengthy discussion of how to use the database to automate, as much as possible, the collection of application information from a certain type of...

Data conversion made easy

One of the biggest challenges associations face during a transition from one AMS to another is data conversion. Deciding what data to convert and getting it into the right format for the conversion can be a very tedious and fraught process. But there is one way to...

Sometimes context is required

Recently I met my daughter at the bus stop after school and walked her home. As we approached my house, we picked up the mail in the mailbox, which contained a fairly large Yellow Pages phone book, with a big ad for a plumber on the back of the yellow pages. My...

Perfection kills

Some 25 years ago, I published a printed directory for the association I worked for which ultimately won an ASAE Gold Circle award. I learned two things from that experience: Putting together a 400 page printed directory is incredibly tedious work. There was an old...

Very often, it’s the nickels and dimes that matter

AMS vendors often point out that, when considering the selection of a new AMS, the association needs to look at the big picture and consider things from a strategic level. This is true. But very often, it’s the little things, the nickels and dimes, that most directly...
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