When my clients implement a new AMS, the implementation plan always includes training for staff, so that they know how to use the new system.

But I always advise my clients to budget for additional training after go-live. Why? Because the reality is, no matter how good the initial training is (and often it is not good at all, but that’s a different post), staff will never be able to learn everything they need to know about the new system. That is because, in large part, they don’t know what they don’t know. Once the users start really using the system, in day-to-day activities, they’ll have all kinds of new questions and training needs that were never considered prior to go-live.

So when you’re budgeting for your new AMS, be sure to budget additional funds for after go-live training. You’ll be glad you did.