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Attending the first MemberSuite Customer “Meetup”

Last week I had the opportunity to attend MemberSuite’s Meetup 2015, their first user group meeting. MemberSuite had nearly 50 association executives in attendance, a very respectable turnout for their first user group meeting.

Andrew Ryan, MemberSuite’s president, highlighted the growth of the company and some plans for the next year.

In terms of company growth, Andrew highlighted that MemberSuite has doubled its customer base over the past year, and has dramatically expanded its staff.

Over the past year, MemberSuite has been focusing on improving its financials functionality, new and improved reporting and querying functionality, and more system stability. Over the course of the next year, MemberSuite is focusing on revamping their UI to a mobile-first platform and upgrading their business intelligence offerings.

I was very encouraged to hear MemberSuite’s plans for the coming year, and pleased to see that they have finally inaugurated a meeting of their customers, something I hope they will continue to do in the coming years.

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2 Comments on "Attending the first MemberSuite Customer “Meetup”"

Amy Tillman - 3 January 2016 Reply

Pretty hard to double your customer base in 1 year selling an AMS to associations. We all know switching AMS vendors is not transactional.

Melody - 17 June 2016 Reply

MemberSuite has been a complete nightmare. We transitioned almost 4 years ago, and they continue to disappoint. Since our "migration" to the new financials this year, our lives have been a living hell and my entire staff is so fed up they're about to quit. I would not recommend this database to anyone.

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“Wes was able to come in and offer tangible, relevant advice that made us more productive immediately. I value his understanding of databases but more so, his understanding of how nonprofits work. There was no lost time educating him about how membership organizations are “different.” Wes recommended changes in processes as well as tips and tricks that were easy to implement made an immediate positive impact.”

Mary Pat Paris, Executive Director
International Registration Plan

“We came to Wes because we were very frustrated with our existing AMS and we wanted to improve our capabilities as soon as practicable. Wes very quickly helped us through a process of identifying our needs, identifying potential vendors, and selecting a new system that we’ll be able to move into very quickly. I especially appreciated Wes’s candor about our processes as well as the systems we were looking at. He was a great resource to have in a period of high anxiety for our organization. I would highly recommend Wes for any similar project.”

Jack Chiasson, CMP Executive Director
National Association of Life Brokerage Agencies

“Wes was able to come in and offer tangible, relevant advice that made us more productive immediately. I value his understanding of databases but more so, his understanding of how nonprofits work. There was no lost time educating him about how membership organizations are “different.” Wes recommended changes in processes as well as tips and tricks that were easy to implement made an immediate positive impact.”

Mary Pat Paris, Executive Director
International Registration Plan

Mary Pat Paris
International Registration Plan

“This is the second database implementation we’ve done since I have been at Western Arts Alliance (WAA). The first I did on my own. This time we engaged Wes Trochlil as our database planning consultant. Let me tell you, this process is a whole lot easier having Wes on your team! For a small association like WAA, it’s tempting for board and EDs to question the justification and expense of a database planning consultant. But it’s the small associations that need Effective Database Management the most. Wes strengthened our planning process, clarified our needs requirements, helped us steer around solutions that couldn’t meet our objectives, and saved us money in the long haul.”

Tim Wilson, Executive Director
Western Arts Alliance

Tim Wilson
Western Arts Alliance
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