I was attending a demo for one of my clients recently. They were taking a look at the IMPAK database from Integrated Software Systems, Inc. (ISSI).

During the demo, the ISSI staff pointed out that there is online help on each screen of the database. But what really caught my attention is a simple utility within the database that allows the client to edit the online help screens. In other words, for each screen in the database (and sometimes for multiple sections within the screen) there is an online help tool that the client can edit to add any of their own business rules and processes. What a great idea!

As I have written many times (here and here, for example), documentation is absolutely critical to long-term data management success. Yet very few organizations ever bother to document what they do. Now, at least one vendor is making it very easy to do that.

Kudos to ISSI for implementing this concept.

UPDATE: Full disclosure: EDM is an independent third-party consulting firm. This means we have no financial relationship with any of the vendors mentioned in this blog. We provide unbiased opinions on what we see.