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A great example of managing to the rule
9 November 2011, by , in Data Management, No comments

I’ve written often about “managing to the exception,” the idea that all of our business rules have to apply to every case (i.e., the exceptional cases), instead of just the most common types of cases.

One of my favorite examples of managing to the rule rather than the exception is the Dulles Greenway toll booth plaza. Like every other toll booth, the Greenway toll booths have little wooden gates that are down until you pay your toll. Toll paid, gate raises, drive thru, gate closes for the next driver.

However.

During rush hour, the gates are in a permanent UP position, so that precious time is saved as each car pays and rolls through. Now, does EVERY car pay? Probably not. But the cars that are NOT paying are the exception, not the rule. And the toll road authorities have determined that it’s better to keep traffic flowing and allow a few non-payers through than to stop EVERY car as it rolls through. That’s a great example of managing to the rule.

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“Wes was able to come in and offer tangible, relevant advice that made us more productive immediately. I value his understanding of databases but more so, his understanding of how nonprofits work. There was no lost time educating him about how membership organizations are “different.” Wes recommended changes in processes as well as tips and tricks that were easy to implement made an immediate positive impact.”

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Jack Chiasson, CMP Executive Director
National Association of Life Brokerage Agencies

“Wes was able to come in and offer tangible, relevant advice that made us more productive immediately. I value his understanding of databases but more so, his understanding of how nonprofits work. There was no lost time educating him about how membership organizations are “different.” Wes recommended changes in processes as well as tips and tricks that were easy to implement made an immediate positive impact.”

Mary Pat Paris, Executive Director
International Registration Plan

Mary Pat Paris
International Registration Plan

“This is the second database implementation we’ve done since I have been at Western Arts Alliance (WAA). The first I did on my own. This time we engaged Wes Trochlil as our database planning consultant. Let me tell you, this process is a whole lot easier having Wes on your team! For a small association like WAA, it’s tempting for board and EDs to question the justification and expense of a database planning consultant. But it’s the small associations that need Effective Database Management the most. Wes strengthened our planning process, clarified our needs requirements, helped us steer around solutions that couldn’t meet our objectives, and saved us money in the long haul.”

Tim Wilson, Executive Director
Western Arts Alliance

Tim Wilson
Western Arts Alliance
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