If you have to choose…

Choose customer functionality over staff functionality. Because our websites (customer-facing) and databases (staff-facing) are now intertwined and completely integrated, we may come upon situations where database design requires us to choose between making use of the...

Whether it’s your fault or not…

Always start the conversation by asking “How can I help you with this?” This can be for anything in life, but I run into this a lot with discussions between vendors and my clients. My client will raise an issue of concern, and the vendor will respond by...