Don’t Generalize from a Specific

I first heard this advice from Alan Weiss, consulting guru. The idea is that extrapolating a rule from a single instance is a bad practice. What you may be experiencing is the exception, not the rule. I see this far too often with my clients. For example, someone on...

Obamacare and Your New Website

The launch of the Obamacare state exchanges are scheduled for October 1, and the experts expect the launch to be “rocky” as many states do not have all of the required functionality for the websites built or tested yet. This got me to thinking about one of...
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