I’ve posted a new article on my website. Way back in the 1900s (November 1996, to be exact), I wrote an article for ASAE’s Membership Developments newsletter. The article was entitled “Creating a Customer Service Team,” and outlined what I had experienced while doing just that at my association. I recently had occasion to re-read […]
New Article Posted – The Timelessness of Business Process Review Read More »
I wrote here recently about my positive experience with donating to ASAE’s Foundation. Following my donation I received not one, not two, but three separate snail-mail communications from ASAE. One was my printed receipt (since it’s a tax deductible donation) and the other two were personal, hand written notes from Peter O’Neill (chairman of the
Kudos to ASAE Foundation Read More »
The National Recreation and Park Association has created a new position in the IT department and is currently looking for someone who can help manage data and create crystal reports. You can learn more about the position here: https://home.eease.adp.com/recruit2/?id=535570&t=2
Association seeking iMIS Support Specialist Read More »
I received, in the mail this weekend, a letter from the ASAE Foundation, asking me for a donation. Having been a volunteer for ASAE for over 15 years, this letter has some appeal to me. (Kudos to ASAE for opening the letter with “As a volunteer…” Proof that someone there knows me!) As I set
Are you making it easy to give (or buy)? Read More »
I was speaking with Mike Murphy at the American Sociological Association about our upcoming session at the 2010 ASAE Technology Conference. (You’re attending, right? Our session is on the AMS selection process.) During our discussion of his experience with selecting and implementing an AMS, Mike raised a great point: It’s critical to have some type
Translator, Please. Read More »
Protech Associates, a long-time AMS vendor, has announced the release of their latest product line, Memberpoint. Memberpoint is a SaaS (Software as a Service) version of the Microsoft CRM product that has been Protech’s primary product for many years. Like all AMS products, Protech’s CRM for Members has its issues, but in general, I’m a
Protech Launches New SaaS Product Read More »
Over the years, I’ve written a whole bunch about training (Click here for all kinds of tips.) Recently, Donna Dunn, Executive Director and CEO of the Association of YMCA Professionals, emailed me with some thoughts on training. She has given me permission to reprint her thoughts here: I would argue — as a consumer of
Database Training and Your Dog Read More »
A client of mine was telling me about a problem they have with fraudulent credit card charges, which require a bit of work on the behalf of accounting staff to fix. As we discussed the issue, it dawned on me to ask “How often does this happen?” The response: “Once every couple of months.” The
Sometimes we just have to manage the exceptions Read More »
I’m not sure who first coined this phrase, but you hear it a lot in the CRM world (and in lots of other technology arenas, as well). The concept, in a nutshell, is that for any technology project to be successful, you have to have the right mix of people, processes, and technology. For example,
People, Process, & Technology Read More »
One of my past clients, The Electronic Retailing Association (ERA) is currently looking to fill an open position for a Marketing Manager – Membership & Magazine. If you’re interested or know a strong candidate please apply at the ASAE Career HQ at http://asi.careerhq.org/jobs#/detail/3644459.
ERA Seeking Marketing Manager Read More »