When should I hire full-time database help?

I get this question a lot from my clients, especially “smaller” clients (those under 25 staff). This issue becomes particularly relevant when the association has implemented a new organization-wide association management system for the first time. As a...

Paradigms shifting

I’m not a big fan of the phrase “paradigm shift,” but I recently experienced one first hand that I found rather interesting. I was speaking for the Association Forum of Chicagoland at their office downtown. To get to the Forum offices, like most...

An amazing factoid

This information is two years old, but I suspect it hasn’t changed much. “The average middle manager spends about two hours a day looking for data, according to a study by Accenture of 1,009 managers at U.S. and U.K. companies with annual revenue of more...

More shocking survey results

In this survey, Campbell Rinker asked a series of questions of non-profits about their primary donor/member management software. On page 3, the following question is asked: “If an organization just like yours was thinking about adopting the product [you use] and...

Sorry, Guy, I Disagree…

In this article on destinationcrm.com, Guy Kawasaki says: “I think it’s inherently arrogant if you think that you are worth following, but the person following you is not worth you following,” he said. “I don’t want to send the message...

Stop hoarding data!

When working with my clients on data conversions, I always point out that they should convert as little data as possible, since that is easier and typically less expensive. I also tell my clients to never collect any data they’re not going to use. These days...

Online givers have lower retention rate

I found this very interesting. A recent report released by Target Analytics suggests that those that make online donations (as opposed to mail or phone) are likely to give larger gifts, but are also likely to not retain as well as other donors. As the report states:...