The power of documentation

I’ve been working with a client recently on reviewing and reengineering how they process data within their organization (business process review). As part of this project, the client is documenting all of their processes within their database. After receiving...

Time-saving gadgets

I’m a sucker for time-saving gadgets. Even gadgets I would personally never have need for.  Here’s one described in InformationWeek magazine. It’s a wearable printer-scanner, designed by HP for UPS. In essence, what it lets the UPS staffer do is scan...

Do your invoices make it easy to pay?

I serve as treasurer for my two sons’ cub scout troop. As part of that responsibility, of course, I need to pay invoices. As I prepared to pay a fairly large invoice today, I scanned the invoice to find the invoice number, so that I could include that on the...

My Greatest Pet Peeve

One of my least favorite questions on the ASAE listserver is when an association membership professional says something to the effect of: “My membership retention rate is 75%. How does that compare to your association?” As I’ve written before, this question frustrates...