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Archives: October 2007
31 October 2007, by , in Data Management, 2 comments
It would seem this would be self-evident at this point in the game, but in case it's not, here's more...
I provided my thoughts on the Gartner CRM Summit these posts. But I was recently quoted on CRMBuyer.com for my...
The association management software world is known more for its smaller "mom and pop" vendors than for big software players....
25 October 2007, by , in Rants and Kudos, No comments
At the dinner table with my family the other day, I was discussing an issue as my nine-year-old son listened...
UPDATE: Link fixed Terry Dowdy forwarded me his thoughts about this recent story in The Washington Post about The Nature Conservancy's mismanagement...
12 October 2007, by , in Data Management, No comments
Aside from your annual "member survey," what kind of mechanisms does your organization have in place to collect feedback from...
10 October 2007, by , in Data Management, No comments
At the Gartner CRM conference I attended recently (see my posts here), an analyst listed five key points about metrics....
5 October 2007, by , in Rants and Kudos, No comments
I recently placed an online order at Jockey.com for some t-shirts. My order was delivered as promised, but what really got...
4 October 2007, by , in Data Management, 3 comments
I've been hearing a lot lately from vendors about "registration kiosks." These are computers or kiosks set up in a...
3 October 2007, by , in Rants and Kudos, No comments
I went to see my doctor the other day. At the end of the appointment, the doctor asked the receptionist...

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Testimonials

“Wes was able to come in and offer tangible, relevant advice that made us more productive immediately. I value his understanding of databases but more so, his understanding of how nonprofits work. There was no lost time educating him about how membership organizations are “different.” Wes recommended changes in processes as well as tips and tricks that were easy to implement made an immediate positive impact.”

Mary Pat Paris, Executive Director
International Registration Plan

“We came to Wes because we were very frustrated with our existing AMS and we wanted to improve our capabilities as soon as practicable. Wes very quickly helped us through a process of identifying our needs, identifying potential vendors, and selecting a new system that we’ll be able to move into very quickly. I especially appreciated Wes’s candor about our processes as well as the systems we were looking at. He was a great resource to have in a period of high anxiety for our organization. I would highly recommend Wes for any similar project.”

Jack Chiasson, CMP Executive Director
National Association of Life Brokerage Agencies

“Wes was able to come in and offer tangible, relevant advice that made us more productive immediately. I value his understanding of databases but more so, his understanding of how nonprofits work. There was no lost time educating him about how membership organizations are “different.” Wes recommended changes in processes as well as tips and tricks that were easy to implement made an immediate positive impact.”

Mary Pat Paris, Executive Director
International Registration Plan

Mary Pat Paris
International Registration Plan

“This is the second database implementation we’ve done since I have been at Western Arts Alliance (WAA). The first I did on my own. This time we engaged Wes Trochlil as our database planning consultant. Let me tell you, this process is a whole lot easier having Wes on your team! For a small association like WAA, it’s tempting for board and EDs to question the justification and expense of a database planning consultant. But it’s the small associations that need Effective Database Management the most. Wes strengthened our planning process, clarified our needs requirements, helped us steer around solutions that couldn’t meet our objectives, and saved us money in the long haul.”

Tim Wilson, Executive Director
Western Arts Alliance

Tim Wilson
Western Arts Alliance