Modeling Behavior

The other day my two-year old daughter and I walked to our mailbox to mail a letter. The mailbox is about 50 yards from my house, and about halfway to the mailbox, my daughter took off running to the mailbox with the letter in her hand. I stopped and watched as she...

Is there any information here?

Recently while driving along the GW Parkway (just outside DC) I came upon an electronic road sign (you know, the kind that tells you about upcoming events or road construction).  The sign read (and I quote): "On or about August 19th, roadwork begins."...

New Technology Requires Additional Attention

One of the more common mistakes I see is organizations assuming that they can add new technology without considering what changes in workload the new technology will require. For example, one of my clients was considering developing a lockbox process for their AMS....

Why You Should Have a Test Environment

Many years ago while working as an association staffer, I was trying to kill some time on a Friday afternoon. I was planning on leaving at 2pm to head to the beach for the weekend, and with only an hour left in the day, rather than starting a new project, I decided to...

Making It Easy To Buy From You

When I talk with my clients about how they process orders at their organization (whether it be membership joins and renewals, product sales, event registrations, or something else), I always emphasize that it is most important to make it easy for the customer to buy...

AMS Vendor Offers Free Software

Members Only Software has been running a quarterly giveaway of their association management software to “needy” organizations. According to the press release I received, United Cerebral Palsy of Michigan received their free software last Winter and has...
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