Are you *really* listening?

Part of my job is to conduct interviews of database users. Another part of my job is to sit in with my client on interviews being conducted by vendors when they are gathering user requirements for a new system. One thing that has struck me in these meetings is that...

Testing your Training

Associations spend a lot of time and money on training (or at least they should). But I wonder if any associations test for comprehension following training? And what about three-month or six-month "check-ins" to see if the training has "stuck"? Do...

A Great Example of a Users Group

All of my clients know that I'm a huge proponent of users groups. I like 'em so much, I actually co-founded one in the past, and I frequently encourage my clients to do the same with their association management system vendors. So I was very encouraged to...
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